Contact

Reaching the Lake Nona pool maintenance service office requires accurate, complete information to route inquiries efficiently. This page describes what a message should contain, how response timelines are structured, and the available channels for communicating with this office — whether the inquiry concerns routine maintenance scheduling, chemical compliance questions, permitting coordination, or safety inspection requirements specific to Orange County, Florida.

What to include in your message

Effective communication with a pool service office depends on the quality and completeness of the information submitted at first contact. Incomplete inquiries generate follow-up exchanges that delay scheduling by an average of 24 to 72 hours compared to fully documented initial submissions.

A well-structured inquiry should include the following elements:

1. Property address — Including the full street address within the Lake Nona service area (ZIP codes 32827, 32832, and 32836 are primary coverage zones).
2. Pool classification — Residential, commercial (Class A or Class B under Florida Department of Health standards), or community/HOA-managed facility. Florida Administrative Code Chapter 64E-9 governs public pool sanitation standards, and commercial inquiries require a distinct documentation path from residential ones.
3. Service type requested — Routine maintenance, chemical balancing, equipment repair, leak detection, or inspection preparation. Distinguishing between recurring service and one-time service affects scheduling and staffing allocation.
4. Current pool condition summary — Water clarity rating (clear, cloudy, or green), date of last chemical treatment if known, and any visible equipment faults such as pump noise, filter pressure readings outside the normal 8–25 PSI operating range, or heater irregularities.
5. Relevant permit or inspection context — If the inquiry relates to a new pool construction, a permitted renovation under Orange County Building Division requirements, or an upcoming Florida Department of Health inspection for commercial facilities, that context should be stated explicitly.
6. Preferred contact method and time window — Phone, email, or on-site appointment, and the days or hours when the property is accessible.

Safety-related inquiries — including barrier compliance under the Florida Residential Swimming Pool Safety Act (Florida Statutes §515), drain cover conformance with the Virginia Graeme Baker Pool and Spa Safety Act (federal law, 15 U.S.C. §8003), or chemical storage concerns — should be flagged as priority items in the subject line or opening line of any written message.

Response expectations

Response timelines vary by inquiry type and channel. Standard maintenance scheduling inquiries submitted during business hours (Monday through Friday, 7:00 a.m. to 5:00 p.m. Eastern Time) receive a preliminary response within one business day. Complex inquiries involving commercial permit documentation, equipment replacement estimates, or regulatory compliance assessments typically require 2 to 3 business days for a substantive reply.

Emergency conditions — including complete pump failure, confirmed chemical imbalance posing a health risk (such as free chlorine levels above 10 parts per million or pH readings outside the 7.2–7.8 range referenced in Florida Administrative Code 64E-9.004), or a safety barrier breach — are handled on an expedited basis outside standard scheduling queues.

Requests submitted through online contact forms may experience a processing delay of up to 4 hours before entering the response queue. Phone contact during business hours reaches the service dispatch team directly and produces faster initial triage for time-sensitive situations.

Additional contact options

Beyond direct phone and form-based contact, the following channels support specific inquiry categories:

• Permit and inspection coordination — Inquiries referencing Orange County Permit Number, Orange County Building Division case files, or Florida Department of Health pool inspection records should reference those document numbers explicitly. This allows the service office to cross-reference regulatory history without requiring a separate information-gathering exchange.
• HOA and property management liaison contacts — Community pool operators managing facilities under Florida Statutes §718 (condominium associations) or §720 (homeowner associations) may require coordination between the pool service provider, the association's licensed community association manager (CAM), and the county health department. The Connection page describes how this office interfaces with third-party operators and management companies.
• Service scope and pricing inquiries — General questions about what services are covered, how chemical maintenance programs are structured, or how this office's purpose aligns with a property's long-term pool management plan can be submitted through the standard contact form with the subject line designated as "Scope Inquiry."

Bilingual inquiries in Spanish are accepted through all channels. The Lake Nona residential corridor includes a significant Spanish-speaking homeowner population, and no translation intermediary is required for service communication.

How to reach this office

The Lake Nona pool maintenance service office operates within the eastern Orange County service zone. Physical service coverage encompasses the Lake Nona Medical City corridor, Laureate Park, Lake Nona Golf & Country Club residential parcels, Tavistock communities, and adjacent residential developments within approximately 12 miles of the Lake Nona town center.

Phone contact is the fastest channel for scheduling, emergency dispatch, and permit-related coordination. Standard business hours are Monday through Friday, 7:00 a.m. to 5:00 p.m. Eastern Time. After-hours emergency line availability applies to active chemical hazards and pool barrier safety failures.

Written and form-based contact is appropriate for documentation-heavy inquiries, including commercial pool compliance questions governed by Florida Department of Health standards, equipment warranty coordination, or requests for service history records. Written inquiries generate a timestamped record that supports any subsequent regulatory or insurance documentation.

On-site consultations for new customers, commercial properties undergoing Florida Department of Health pre-opening inspections, or properties with complex equipment configurations (such as multi-pump systems, UV sanitation units, or variable-speed drive installations subject to Florida Energy Code §R403.10 requirements) are scheduled following an initial phone or written inquiry. On-site visits are not walk-in services and require confirmed appointment scheduling.